PRIVACY POLICY
Your privacy is important to us, and we are committed to protecting any personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, and protect your data.
1. INFORMATION WE COLLECT
The data controller responsible for processing your personal data is Riina Henriikka Jokela FIE, registered in Estonia under company registration number 16747304. You can contact us regarding the processing of your personal data at info@karpasenakatossa.com.
We may collect and process the following types of personal information:
- Personal details: Name, email address, and other contact information you provide when making purchases, booking a lesson, or signing up for our services.
- Payment information: We process payments through third-party payment providers (such as Stripe, PayPal, or other integrated services) as well as direct invoicing in certain cases. If you pay through a third-party provider, we do not store or process your payment details directly. Instead, your payment information is securely handled by the payment provider in accordance with their own security and data protection policies. If you pay via invoice, we will process your payment details such as your name, invoice number, and payment status, to manage the transaction. However, we do not store sensitive financial information such as full credit card details. We only retain the necessary transaction details to process purchases, issue refunds if applicable, and comply with legal record-keeping requirements. For more details on how your payment data is handled, please refer to the privacy policies of the payment provider you choose at checkout or contact us for invoice-related inquiries.
- Technical data: Information such as your IP address, browser type, and usage data to improve website performance and security.
- Communication data: Any messages or inquiries you send us via email or through our contact forms.
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process bookings and payments.
- To communicate with you regarding your lessons, bookings, or inquiries.
- To improve our website, services, and customer experience.
- To ensure compliance with our terms and policies.
- To send occasional information or marketing related emails (only if you have opted in).
3. LEGAL BASIS FOR PROCESSING
We process your personal data only where we have a lawful basis to do so under applicable data protection laws. Depending on the purpose of processing, this may include:
- Performance of a contract (for example, providing lessons, digital products, or other services you purchase).
- Compliance with legal obligations (such as accounting and tax requirements).
- Our legitimate interests (such as improving our website, preventing fraud, responding to inquiries, and maintaining the security of our services).
- Your consent (for example, when you subscribe to marketing emails). You may withdraw your consent at any time.
4. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal data. However, we may share your information with:
- Service providers: Third-party platforms we use to process payments, bookings, and communications (e.g. Setmore, Stripe, Google Meet)
- Legal Authorities: If required by law or to protect our rights, property, or users.
5. DATA SECURITY
We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. DATA RETENTION
We retain personal data only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, enforce our agreements, and comply with applicable laws. When personal data is no longer required, it will be securely deleted or anonymised where appropriate.
7. YOUR RIGHTS
Depending on your location and applicable data protection laws, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your personal data where applicable.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request a copy of your personal data in a portable format where applicable.
- Withdraw your consent at any time where processing is based on your consent.
- Lodge a complaint with your local data protection authority if you believe your personal data has been processed unlawfully.
To exercise any of these rights, please contact us at info@karpasenakatossa.com.
8. INTERNATIONAL DATA TRANSFERS
Some of the third-party service providers we use (such as payment processors, booking platforms, or communication services) may process personal data outside the European Economic Area (EEA). Where this occurs, we take reasonable steps to ensure that your personal data is protected through appropriate safeguards in accordance with applicable data protection laws.
9. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve website functionality, enhance your browsing experience, and analyse website traffic. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
10. THIRD-PARTY LINKS
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
11. AGE RESTRICTIONS
We do not offer one-to-one or group lessons to minors under the age of 18. Our other services are primarily intended for adults aged 18 and over. If you are under 18, you must obtain permission from your parent or legal guardian before making any purchase. By completing a purchase, you confirm that you have the legal capacity to enter into this agreement.
Our website is not directed at children under the age of 13 in the United States, in accordance with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 in the United States, or any person under the age of 18 who has provided personal information contrary to this policy, has submitted personal data to us, we will take reasonable steps to delete that information. If you believe this has occurred, please contact us at info@karpasenakatossa.com.
12. CHANGES TO THIS POLICY
We may update this policy from time to time. Any significant changes will be communicated via our website or email.
13. CONTACT US
Should you have any questions about this Privacy Policy, please contact us at: info@karpasenakatossa.com.