PRIVACY POLICY
Your privacy is important to us, and we are committed to protecting any personal information you provide while using our website and services. This Privacy Policy explains how we collect, use, and protect your data.
1. INFORMATION WE COLLECT
We may collect and process the following types of personal information:
- Personal details: Name, email address, and other contact information you provide when making purchases, booking a lesson or signing up for our services.
- Payment information: We process payments through third party payment providers (such as Stripe PayPal, or other integrated services) as well as direct invoicing in certain cases. If you pay through a third-party provider, we do not store or process your payment details directly. Instead, your payment information is securely handled by the payment provider in accordance with their own security and data protection policies. If you pay via invoice, we will process your payment details such as your name, invoice number, and payment status, to manage the transaction. However, we do not store sensitive financial information such as full credit card details. We only retain the necessary transaction details to process purchases, issue refunds if applicable, and comply with legal record-keeping requirements. For more details on how your payment data is handled, please refer to the privacy policies of the payment provider you choose at checkout or contact us for invoice-related inquiries.
- Technical data: Information such as your IP address, browser type, and usage data to improve website performance and security.
- Communication data: Any messages or inquiries you send us via email or through our contact forms.
2. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process bookings and payments.
- To communicate with you regarding your lessons, bookings, or inquiries.
- To improve our website, services, and customer experience.
- To ensure compliance with our terms and policies.
- To send occasional information or marketing related emails (only if you have opted in).
3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal data. However, we may share your information with:
- Service providers: Third-party platforms we use to process payments, bookings, and communications (e.g. Setmore, Stripe, Google Meet)
- Legal Authorities: If required by law or to protect our rights, property, or users.
4. DATA SECURITY
We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
5. YOUR RIGHTS
You have the right to:
- Access, update, or request deletion of your personal data.
- Opt out of information/marketing emails at any time.
- Request information about how we process your data.
To exercise any of these rights, please contact us at info@karpasenakatossa.com.
5. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies to enhance your browsing experience. You may modify your browser settings to refuse cookies, but this may impact some website functionalities.
6. THIRD-PARTY LINKS
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
7. AGE RESTRICTIONS
We do not offer 1 to 1 nor group lessons for minors under 18. Our other services are primarily designed for adult learners 18+. If you are under 18, you must obtain permission from your parent or legal guardian before making any purchases. By completing a purchase, you confirm that you have the necessary legal capacity to enter into this agreement.
Our website is not directed at children under 13 in the United States, in compliance with COPPA (Children’s Online Privacy Protection Act). We do not knowingly collect or store personal information from children under 13. If we become aware that a child under 13 or a minor under 18 (elsewhere) has provided us with personal information, we will take steps to delete such personal information. If you believe this has occurred, please contact us at info@karpasenakatossa.com.
8. CHANGES TO THIS POLICY
We may update this policy from time to time. Any significant changes will be communicated via our website or email.
9. CONTACT US
Should you have any questions about this Privacy Policy, please contact us at: info@karpasenakatossa.com.